I've had a few dealings with these people and I am less than impressed. The vibe I get is that if you regularly do business with them or want to make a large purchase they are all over it. But don't want to be bothered with the little guy. Customer service is extremely lacking. I'm going to start ordering online or find another shop.
Since this all took place, I received a call from Tim, and he had the belt installed and even though when they brought the machine back I still had the same issue, Tim had my machine picked up again and back to me in a couple of days. Cut my lawn last night - no issues. I am feeling better than I was last week.
Awesome company! On the ball with every part needed. Service is impeccable and when completed, reviewed as previously discussed and suggested a service plan to keep my equipment running at top end. Over the past few years I have purchased numerous machines from R&S and their understanding, knowledge and time spent to make certain everything was right confirmed they are dedicated and committed specialists. My only complaint is I wish they were closer!
Made my third purchase at Ruwet-Shibly and couldn't be happier. They had exactly what I needed. The tractor was perfect including additional equipment, serviced and delivered on time as promised. This is a top notch company that does what it takes to earn your business. They work close, have a positive attitude which encourages repeat customers just like me. Thanks guys. Appreciate your efforts. Recommended!
Fantastic experience with them. Tim is knowledgable and really knows his product as well as his competitors lines. He will sell you what you need and not try and sell you something you don't. Very friendly and professional with great service. I couldn't be happier with my dealings with them.
On May 16th they picked up my Lawn tractor for a service and repair my motorized bagger. Two days later they told me it needed a new belt. Almost three weeks later they still don't have the belt. No phone calls, I have had to call to check every time. Not sure where this belt is coming from but seems a little ridiculous that it would take this long.
Ruwet Sibley Equip Corp Dba R S Rentals Sales is a US Food place based in Torrington, Connecticut. Ruwet Sibley Equip Corp Dba R S Rentals Sales is located at 1703 E Main St, Torrington, CT 06790, USA.
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