I wish I could leave negative stars. The rehab facility I was in contracted with Doyle's to deliver a lift chair to my house the day I was discharged. We were told it would arrive early afternoon. There was someone at the house all day. The driver called at 2:21 to ask if we were home and I missed the call because I was using my walker and couldn't immediately pick up the phone. I called back at 2:23 to no answer and left a message saying yes please deliver. After many phone calls with the driver and phone messages left with the owner the chair was never delivered. I am appalled at their unethical behavior and advise no one to ever do business with them.
Also my insurance has always took care of things I needed a water chamber my c pap is the sleep style 200 it requires the water chamber to use the machine I get told that I would have to pay for it if I wanted it .
I got my gaskets in what you call a snack bag with a zip lock when I ask why this was past tense they said the gasket was new . I never seen it come that way always in a medical package.
I was looking for a supply company to get a hospital bed, but after reading the various reviews, I shall go elsewhere. Someone at the top of this business needs a whack to wake them up to the importance of good customer service. Hire people who want to serve, maybe you need to pay more to get better trained people in public relations.
Am like no my insurance would cover it .So I called the insurance they then ave me 2 other providers to go through lyncare and another in Torrington my girlfriend told me to go to lyncare so I called my Dr the Secretary told me they always have issues with doyals and that they are gathering the paperwork for lyncare now .
I attempted to order, via my insurance when I was being discharged from the hospital, a wheelchair & commode. I called Doyle's (even before they had taken the faxes off of the fax machine) to say that I wanted to work with them to get items that were truly comfortable for me.
Sorry for the long post I went through a lot through the years with them am not very happy at all the customer service needs improvement they lost a few respiratory therapist through the years they are expensive with some of there stuff .
Not a good place for supplies I had them for a few years c pap supplies they at time got things wrong the owner I spoke to many times do to the rudeness from the women working there .
They would NOT work with me at all. Sue, who handled the initial paperwork, said they only go by certain criteria & would not even look at anything else. I canceled the delivery they had set up the next day for the items as it was clear I couldn't really work with them. I'll have to pick up my paperwork from the hospital and go elsewhere.
Not saying some who work there are bad just bad experience with the place won't go back
I was on the phone with Zach and the whole entire time he was extremely friendly and helped me his hardest.
I'm very disappointed! !
Doyle S Medical Supply is a US Health facility based in Torrington, Connecticut. Doyle S Medical Supply is located at 25 Coe Pl, Torrington, CT 06790, USA.
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