I'm new to the area so I made a visit to this YMCA location. I had a terrible first impression due to the gentlemen Bernie that was at the front desk. He came across to be very bothered with my few questions regarding membership. He continued to show his frustration about having to stay late because another employee was late to their shift. When I was finally able to get passed the front desk it was a little better experience from when I was dealing with Bernie. The weight room, basketball court, and locker room were everything I needed. Unfortunately because I had such an unpleasant, unwelcoming experience with Bernie, I will never make an appearance to this gym again. Since then I have signed up at another local gym.
Nice staff. Good equipment for my needs; would be nice to have a couple of newer exercise bikes and treadmills, but not a big gripe. Availability of basketball court, pool, and raquetball court provides good value for membership price.
Horrible the only YMCA that yo had to be 13 years old to walk around tge facinity by yourself and the staff at the front desk with an ugly attitude stating "Im sorry young man but YOU have to be 13 to walk around the facinity by yourself"
Worse YMCA I've ever been to. I've been to them from Hawaii to Rhode Island, and never been treated so rude. The YMCA in Old Saybrook, CT and Warwick, RI are awesome in trying to help people join. It's not a YMCA issue, it's a problem with the Torrington staff. If I could give a 0 out of 5 I would!
I have been a long time YMCA member and visited many clubs throughout the country, this is the first one that would not let me bring a guest. I am entitled to bring two guests per month according to my agreement and the gentlemen named Bernie at the front desk was very rude and was not able to give me a consistent answer as to why other YMCA locations allow this and they do not. The unfortunate part about this whole situation is that this is my local club. I most likely will be terminating my membership with the YMCA and going to another locally owned gym that is willing to accomodate their members a little better.
Northwest Ct Ymca is a US Point Of Interest based in Torrington, Connecticut. Northwest Ct Ymca is located at 259 Prospect St, Torrington, CT 06790, USA.
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