The best part of the whole experience was the woman at the front desk. She was nice and was willing to answer any questions I had, both on the phone and at the office.
One of the worst dental experiences I've had. Came in for a regular cleaning. Xrays of new patients is standard, I know. But they xray'd me over a dozen times. The amount of times they exposed me to that was getting close to the total amount of xrays I've had in my ENTIRE LIFE. They just kept going and going. At my normal dentist they simply need three or four exposures to get a full image of my teeth, not dozens. The girl doing the xrays could work on her bedside manner. Obviously im not expecting a super bubbly personality or some sort of forced happiness, but from her monotone, short, and tires responses, it was clear she didn't want to be there (and now I honestly don't blame her). The "scraping" part was done with a drill tool that was painful at times. I didnt say anything about it so im not trying to say that they disregarded my pain or anything. My face was bombarded with water and teeth polish throughout the session. It was generally messy. They didn't really offer a means to spit all that polish out at first and I found myself trying to spit it all out on the way home. The guy who did the cleaning was cool and I don't really have any complaints about him.
the building looks like a warehouse, folding screens separate the dental rooms. Old outdated x ray machine, which means you have to take 20 x rays to get a full view. Dentist told me i had cavities that i needed filled, and when i asked which teeth her only response was "Oh, lots." Set up a follow up appointment to get my wisdom teeth removed with a specialist, waited 3 months and the week before my appointment got a call from the specialist saying they no longer took my insurance. So, i called Columbia Dental back to get a new referral. I was told the dentist i saw only works one day a week and she has to give the referral, and i was asked where i was sent that stopped taking my insurance. When i asked her if she could just look it up, she sighed and said yes. I then heard typing for about a minute. i proceeded to ask her if she needed my name to look me up? Another sigh, like it was an inconvenience. I told her i have impacted wisdom teeth and that i'm in constant excruciating pain, so i really can't wait for the dentist to be back in the office to get a REFERRAL. I was told that i could then call other practices in their company to find her. RIDICULOUS, DEFINITELY USING A DIFFERENT DENTIST NEXT TIME.
Basically you're coming here for the cheap price. But you definitely get what you pay for.
I was nervous because of a previous experience with a dentist. But the front staff was so friendly and helpful it put me at ease. And the dentist was very kind and thorough. I will definitely be back and would highly recommend Columbia Dental to anyone looking for a new dentist!
Unbelievable experience here. It's been 3 months waiting for them to make my partial properly.. 4 times in a row it is wrong. They needed "one more week" to fix it, I gave them 2 weeks, to be on the safe side.. drove in a snow storm today to make my apportionment time.. 5 minutes beforehand they call to cancel because it still isn't ready. Will never come here again, waste of time and energy.
I have been a patient at Columbia Dental for over a year , and have recommended them to many others. Maribelle and Valerie are always there to greet you as if you are family , they are both very Knowledgeable and professional when asked about Insurance questions and always willing to help with anything else . Doc H. and her various assistants are very considerate and gentle when performing procedures and very happy to accommodate special needs as required. Everyone in the office is always willing to go the extra mile to make sure your experience is top notch. Would recommend this office to anyone . Thanks for your wonderful care .
Columbia Dental is a US Dentist based in Torrington, Connecticut. Columbia Dental is located at 1151 E Main St, Torrington, CT 06790, USA.
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