BEST car-buying experience ever! They could not have been nicer, or more sincere. No pressure, just good information, good choices and a great price.
Jeremy helped us get the perfect Jeep Cherokee for us!
This was our second time within the past year purchasing a vehicle from NW Hills. Our consultant, Jack Olson, was superb. We specifically went to Jack with our second purchase because we were so impressed with him with our first purchase. He wasn't pushy and his customer service skills are excellent. When it's time to get another vehicle we will be going to Jack. We are 30 year Ford Truck people and Jack just might talk us into buying a Chevy Pickup.
Jeff (finance) was super organized, efficient and there were no hassles, at all.
I brought my perfectly running truck in for a simple oil change, wheels balanced and rotated and reported that my wiper fluid pump needed to be replaced. I left the truck there on Friday 11/3. Got a call back Monday 11/6 saying the truck was all set. When I checked the truck my wiper blades and housing were bent up off the windshield, tires were not balanced or rotated and had low air pressure. When I tried to reverse out of my parking spot the truck stopped abruptly as if I hit something. No one could tell me what happened to my truck. I had the service manager come look at it and he confirmed the bent blade, non balanced tires with low air and the now immobile truck. Needless to say today is Thursday 11/9 and still don’t have my truck back. Oh and btw, they’re trying to charge me for the repairs they claim is wear and tear due to rust. My truck barely has any rust. They said my brakes locked-up onto the rotors. Can’t trust a word these guys say. * DO NOT TRUST THEM TO SEVICE YOUR VEHICLE*
Edited 11/15/17: I’m amending this review and increasing my rating to 3 stars as the dealership tried to work with me after my initial concerns. The rotors were rusty and they ended up discounting the total price of the repairs. The workers were nice about the whole thing and tried to remedy the other areas in which they were deficient. It will take some time for me to trust them again but they are working toward that goal.
HIGHLY recommended!
Pleasant interactions from the web, first contact by phone, easily answered specific questions on a used vehicle, quick introduction to the salesperson, no 'rush' to close. No 'hard sell' at the table as we closed the sale - even though other services were offered. Even after the sale the whole staff (sales, business team, and maintenance techs) were eager to answer additional questions as I needed to add a couple features not on the original vehicle.
Working with Zach and Steve was a very easy and helpful experience without any pressure sales. Zach understood exactly the options I was looking for and quickly put together two different car leases for me to compare. The car I wanted was delivered the day after we made the deal and they had all the paperwork and registration done by the end of that day.
Northwest Hills Chrysler Jeep Dodge Ram is a US Car Dealer based in Torrington, Connecticut. Northwest Hills Chrysler Jeep Dodge Ram is located at 2033 E Main St, Torrington, CT 06790, USA.
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