I would never recommend this dealership if it were the last one in Connecticut. There were crappy apologies, not one person showed sincerity, no one offered me even a drink of water after my tears!!!! I never heard from Tom with an apology! This is the worst I think I have ever been treated. I'm 62 years old and I have to say I have never used the language I used at the salesperson, and for that I am sorry. It was not his fault, but he did nothing to make me feel better but to offer me a silver Terrain, after knowing I WANTED A WHITE ONE. Think twice about buying a car here. If they hid that little secret, what else will they hide about a car sold there! The only reason they got 1 star is I had to click on one to beable to post this!!!!!
I purchased a brand new 2016 Honda CRV in June of 2016. In January 2017 I was unfortunately rear-ended by some moron at a red light. It was not a simple fender bender, he actually hit the gas by accident and hit me with quite a bit of force. He was also driving a huge truck, sothe back end of the car was destroyed.
I was working with Tom Provitz for about a week, scheduling to test drive a white GMC Terrain. I live in Clinton so its a bit of a drive. The night before I was to drive to Torrington and BUY ( I was ready to sign the papers ) the car, I got an email/text from Tom saying the car would be ready for me out in front when I arrived.
Overall I have to say that after being so bummed out that my practically brand new car got heavily damaged by some idiot that hits the gas at red lights - this really was a very positive and uplifting way to end the whole ordeal. I could not ask for anything more out of my experience here. And they did all of that and still got it done almost two weeks early!
Unfortunately I did NOT have a pleasant buying experience. The representatives were extremely helpful during the sales process; however within hours of purchasing the vehicle no one would respond to my inquiries. They promised to service the vehicle before I picked it up, yet an hour after pickup the "engine oil" light alerted me for servicing. I had a cracked windshield and they underestimated my taxes by close to 1k. After such an expensive purchase I had an additional thousand dollar expense weeks later. The worst part is no one would return my phone calls or emails and then my plates were delivered to the wrong state, which cost me close to $100 to recover. HORRIBLE CUSTOMER SERVICE AFTER PURCHASE. I WOULD NOT RECOMEND THIS DEALERSHIP.
Please note that this review is regarding the body shop at Northwest Hills only and I cannot speak for their sales department at this specific location . However, I did purchase my car at one of their other dealerships in town. Anyways.
Called this place Saturday to see about a Jeep Wrangler Willys and said I would come by Monday to see it. I called Monday to make sure I could come was told yes then when I get to the dealership they tell me they sold it on Saturday and they have nothing else for me to look at basically. If i could give 0 stars I would. Horrible small crappy place.
No matter what your credit is like, in the end you are a paying customer. Took my down payment to carmax. A lot more helpful and serious.
I sent the car up to the Northwest Hills location, as the Sullivan Honda location where I purchased the car does not have a body shop. The car went in on January 17 and was estimated to be done February 6. I got the car back on January 27.
I have to say, the car looks absolutely immaculate. Exactly how it looked when I first purchased it, if not better. Because I have 3 kids there was all kinds of random items strewn about the car. The folks at the body shop kindly placed my lightsabers, coloring books, dolls etc all in a covered box while they worked on the car. The box was then in the trunk waiting for me when I got the car back. Not only were the repairs phenomenal but the car was also detailed from top to bottom. You would never be able to tell that the car was in an accident, or even that I had been transporting 3 kids in it for the past 7 months.
When I got to the dealership, after an hour and 45 minute drive, I could tell there was something wrong immediately. There was no car waiting for me and I couldn't seem to find it on the lot. No one in the showroom knew a thing about who I was or what I was doing there. After 3 men passed me on to yet another salesperson, I asked what the heck was going on and why was everyone looking at me like they were afraid to tell me something. Of course that's always a bad sign. After 20 minutes I find out that they sold the car the night before! No one called me, no one emailed me. They let me drive the long drive to find out it was gone. I have been looking for a white Terrain exactly like the one they had for 9 months! Was it the price was too good for the low mileage, was there someone that was already promised the car?
Sullivan S Northwest Hills Dealerships is a US Car Dealer based in Torrington, Connecticut. Sullivan S Northwest Hills Dealerships is located at 2065 E Main St, Torrington, CT 06790, USA.
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